Administrative Support Specialist - BEDI Office; On Site - University Center, MI

Administrative Support Specialist - BEDI Office (On Site
- University Center, MI)

Position Title Administrative Support Specialist - BEDI Office (On Site
- University Center, MI)

Division/Department

Division/Department BEDI

Employee Group

Employee Group Support

Status

Full time, Starting Salary $17.96 – $19.94 per hour:
Commensurate with Qualifications and Experience

Position Summary Information

Position Accountabilities and Essential Functions

The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity and inclusion in students, faculty and staff. POSITION SUMMARY :
This position serves as the primary Administrative Office Professional for the Belonging, Equity, Diversity, and Inclusion ( BEDI ) Office while providing shared administrative and operational support for Athletics and other Student Educational Services initiatives. The position is responsible for coordinating office operations, supporting student success initiatives, administering CRM Advise communications and workflows, assisting with technology systems, preparing reports, coordinating events, maintaining departmental records, preparing requisitions, supporting student-athlete administrative processes, assisting with Mentor Collective operations, and providing administrative support for departmental programs and initiatives.

This position serves as the primary operational resource for CRM Advise and other departmental technology systems, ensuring accurate communications, workflow management, reporting, and technology support across assigned functional areas. The position also provides exceptional customer service by serving as a primary point of contact for students, faculty, staff, and community members while fostering a welcoming, inclusive, and student-centered environment. This position requires extensive knowledge of departmental and college policies, procedures, technology systems, and operational processes.

The successful candidate must demonstrate strong organizational, communication, customer service, and problem-solving skills while effectively managing multiple priorities, maintaining confidentiality, exercising sound judgment, and meeting deadlines in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING :

Student Support and Customer Service

• Serve as a primary point of contact and resource for the BEDI Office by providing exceptional customer service to students, faculty, staff, and community members.
• Assist students with navigating Self-Service, CRM Advise, appointment scheduling, and other college technology systems.
• Respond to inquiries received through shared email accounts, office phones, and voicemail; answer general questions and route specialized inquiries to appropriate staff.
• Provide front desk support by greeting visitors, scheduling appointments, and connecting students with appropriate college resources.
• Assist with student follow-up by reviewing CRM Advise requests, assigning tasks to appropriate staff, documenting interactions, and requesting additional information when needed.

CRM Advise, Communications and Technology Support

• Serve as the departmental resource for CRM Advise, Microsoft Bookings, 25
  
  Live, Zoom, Outlook calendars, and related technology systems by maintaining processes, troubleshooting basic issues, and recommending workflow improvements.
• Coordinate CRM Advise communication campaigns by creating student populations and distribution lists, drafting and testing email templates, assembling communication plans, reviewing communications for accuracy, and launching approved communications.
• Build, maintain, and update CRM Advise events, Experience/MyDelta events, attendance…