Administrative Assistant

Administrative Assistant

We are looking for an Administrative Assistant to support a non-profit organization in Grand Rapids, Michigan through a Contract to Permanent opportunity. This position blends front-office coordination with client-focused administrative support, helping individuals and families access housing-related services while ensuring documentation and program activities remain organized and compliant. The ideal candidate is comfortable balancing office tasks, participant communication, and detailed recordkeeping in a mission-driven environment.

Responsibilities:

• Welcome callers and visitors, respond to incoming inquiries, and provide thorough administrative support for daily office operations.
• Gather and organize participant information, complete data entry, and maintain accurate records in alignment with program and funding requirements.
• Assist with intake coordination by reviewing household circumstances, confirming eligibility details, and documenting service needs.
• Support clients as they search for suitable housing options by helping track required information, appointments, and related paperwork.
• Coordinate communication among participants, landlords, property managers, community partners, and internal staff to promote effective service delivery.
• Prepare reports and compile program data for monthly, quarterly, and annual review processes.
• Help arrange workshops, meetings, and participant activities that encourage housing stability, income growth, and greater self-sufficiency.
• Monitor files and administrative processes to help ensure services follow regulatory standards, contract expectations, and organizational procedures.
• Participate in team meetings, training sessions, and ongoing process improvement efforts while providing general office assistance as needed.