Student Services Rep

Student Services Rep 4

Under the direction of supervisors, independently perform/coordinate responsible support functions which may focus on a specialized area(s) of student services, such as Admissions, Financial Aid, Registration, etc. Communicate and perform duties in a manner that provide excellent service and is responsive to customer needs. Provide responsible, independent complex, record keeping, and/or accounting support. Provide administrative support for Ferris State University's Admissions Department.

This position reports to the Assistant Director of Admissions Recruitment and will be located at the KCAD/Ferris GR location. This position will require the ability to work occasional evenings and weekends as events are scheduled.

Required

Education:

Bachelor's Degree from an accredited college or university.

Required

Work Experience:

At least two years of work experience performing similar administrative support and demonstrating organizational skills.

Physical Demands:
Office Environment Bending Carrying Moving Reaching Sitting Pulling/Pushing Repetitive movement Standing

Additional Education/Experiences to be Considered:
Knowledge and experience in Banner and CRM platform. Work experience in higher education, preference for specific experience in Admissions, Student Services, or similar department.

Essential Duties/Responsibilities:

• Support the Associate Director of Admissions Processes with daily operations of the Admissions Office for Ferris State University.
• Manage student application materials and related admissions requirements, including the review of transcripts, test scores, and other documentation. This also includes overseeing and maintaining the Slideroom application platform.
• Support, promote, and develop university student enrollment and retention initiatives under the guidance of the Assistant Director of Admissions Regional Recruitment.
• Understand and utilize CRM platform functionality to identify necessary processing enhancements within the admissions process.
• Provide general office support, including assisting in the admissions email inbox, answering phone inquiries, and assisting walk-in guests.
• Maintain confidentiality and ensure compliance with FERPA and all relevant laws, policies, and procedures, performing duties with a high degree of accuracy and discretion.
• Carries out responsibilities in accordance with university policies and applicable laws.
• Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty, and staff to thrive authentically.
• Supports, promotes, and develops university student enrollment and retention initiatives.
• Perform any other duties assigned within the position classification area.

Marginal Duties/Responsibilities:

• Perform accurate and timely data entry into the university's Banner system.
• Be cross-trained in other specialized areas within Student Affairs as needed.

Skills and Abilities:

• Strong organizational and time-management skills with the ability to prioritize tasks effectively.
• Excellent written and verbal communication skills, with the ability to interact professionally and empathetically with prospective and current students, faculty, staff, and external stakeholders.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Willingness and ability to learn new data systems, platforms, and software tools.
• Ability to work independently, take initiative, and manage responsibilities with minimal supervision.
• Demonstrated flexibility and interest in performing a wide variety of tasks in a dynamic environment.
• Ability to manage multiple tasks under pressure and meet established deadlines.
• Demonstrated successful experience working directly with people…