Administrative Assistant

Description We are looking for an Administrative Assistant to join a non-profit organization in Grand Rapids, Michigan in a contract-to-permanent capacity. This position supports housing-focused programs by combining administrative coordination, participant support, and compliance-driven documentation in a mission-centered environment. The ideal candidate is organized, compassionate, and comfortable balancing office tasks, communication, and detailed recordkeeping while helping individuals and families access stable housing resources.

Responsibilities:

- Coordinate daily administrative activities that support housing assistance programs, including scheduling, document preparation, and front-desk or phone support.

- Meet with individuals and families to gather information, review circumstances, and help determine program eligibility and service priorities.

- Assist participants with housing searches by explaining program guidelines, reviewing income and rent information, and supporting the leasing process.

- Provide practical guidance on tenant expectations, conflict prevention, and communication with landlords to encourage successful housing placements.

- Act as a point of contact among participants, property managers, community partners, and service providers to help resolve issues and maintain productive relationships.

- Track participant information, maintain complete case records, and prepare required monthly, quarterly, and annual reports in alignment with funding and regulatory standards.

- Coordinate supportive services, workshops, and coaching activities that encourage self-sufficiency, employment readiness, and long-term housing stability.

- Monitor housing units for program suitability and quality expectations, and help ensure services follow agency policies and external compliance requirements.

- Participate in team meetings, training sessions, and continuous improvement efforts, including recommending updates to service procedures and documentation practices. Requirements - Experience providing administrative support in an office, community program, or client-service setting.

- Ability to manage phone communication, inbound inquiries, scheduling, and general reception responsibilities professionally.

- Strong data entry and recordkeeping skills with close attention to accuracy, deadlines, and confidential information.

- Comfortable working with individuals facing housing instability or other challenging life circumstances in a respectful and service-oriented manner.

- Clear written and verbal communication skills, including the ability to prepare reports and explain procedures to participants and partners.

- Ability to interpret and follow program rules, policies, and compliance requirements with consistency.

- Proficiency with standard administrative tasks such as file maintenance, document organization, and coordination across multiple stakeholders. Talent Match®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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