Operations Specialist, Customer Training & Information

Overview

The Operations Specialist plays a critical role in driving the effectiveness and efficiency of training delivery across Customer Training & Information Team. This role is responsible for managing scheduling systems, coordinating internal communications, analyzing training data, and supporting class operations. The ideal candidate will bring a strong blend of operational rigor, analytical thinking, and cross-functional collaboration to support the continuous improvement of training programs and resource utilization.

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here
:

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $57,375 - $84,150 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Scheduling & Coordination

• Lead the transition from legacy scheduling processes (Salesforce) to the BT implementation, ensuring minimal disruption and maximum adoption.
• Partner with the CTI Project Management team to ensure timely and accurate internal communications related to training schedules.
• Maintain and manage the schedule archive process to support project closure and compliance documentation.
• Coordinate internal SME support schedules in alignment with Development leadership priorities.
• Serve as a liaison between training operations and cross-functional teams to ensure resource availability and alignment.

Analytics & Reporting

• Own the push reporting process, delivering actionable insights to Training & Development leadership for performance tracking and content enhancement.
• Develop and maintain accountability reporting frameworks, incorporating ROI metrics and stakeholder feedback.
• Collaborate with PMO to forecast trainer hours and identify capacity constraints.
• Design and implement a historical data capture program for PMC, ensuring accurate documentation of course feedback and materials.
• Lead the development of a resource allocation model to assess trainer capacity, identify gaps, and support strategic cross-training initiatives.

Class Management

• Oversee logistics and support for in-house training sessions, ensuring smooth execution and participant engagement.
• Manage the PUSHED class process in partnership with LSS leadership, aligning with financial goals and organizational knowledge-sharing strategies.
• Coordinate classroom scheduling and resource allocation for local training efforts.

• Operational Excellence: Strong organizational and time management skills with a focus on process improvement and execution. 2-4 years in a relevant role.
• Analytical Thinking: Ability to interpret data, identify trends, and translate insights into strategic recommendations.
• Communication: Clear and effective communicator across all levels of the organization, both written and verbal.
• Collaboration: Proven ability to work cross-functionally and build relationships with stakeholders in PMO, Development, and Leadership.
• Systems Proficiency: Experience with scheduling and reporting tools such as Salesforce, BT, and PMC.
• Adaptability: Comfortable navigating ambiguity and driving change in evolving environments.
• Accountability: Takes ownership of deliverables and follows through on commitments.
• Initiative: Proactively identifies opportunities for improvement and drives solutions forward.
• Attention to Detail: Ensures accuracy and completeness in scheduling, reporting, and documentation.
• Customer Focus: Keeps internal stakeholders and learners at the center of decision-making.
• Resilience: Maintains effectiveness under pressure and adapts to shifting priorities.

Expectation of 10-15% travel as needed

Employees are expected to demonstrate our shared KION Group values and core competencies, in addition to the key responsibilities and expectations of the role.