Customer Experience Project Manager - Operations

General Information

Country: USA

State: Michigan

City: Grand Rapids

Office

Location:

901 44th Street SE - - - Grand Rapids
-Michigan -

Date posted: 11-Feb-2026

Business Function: Other

Position Type: Full-Time/Regular

Are you someone who thrives at the intersection of customer advocacy and operational complexity? Do you enjoy leading high‑visibility projects where you align cross‑functional teams, elevate customer needs, and bring structure to fast‑moving situations? If you’re energized by navigating competing priorities while strengthening relationships across Sales, Operations, and Dealers, this role could be an excellent match for you.

• Offering competitive wages and benefits that support your life both in and out of work
• Providing a flexible hybrid work schedule, meaning we expect the office to be your primary place of work, balanced with choice and control
• Creating continuous learning opportunities to help you grow and upskill
• Fostering a culture of inclusion where employees feel seen, heard and valued—and living it out every day
• Empowering you to make a meaningful impact on people and the planet through your work and Steelcase’s ongoing commitment

• Leading high‑visibility, complex customer projects by coordinating across Sales, Dealers, Operations, and cross‑functional partners to ensure alignment and successful execution
• Managing open items, next steps, and key deliverables while balancing strategic initiatives with real‑time issue resolution
• Advocating for both customers and internal partners by elevating needs, clarifying expectations, and ensuring strong communication across teams
• Driving cross‑functional problem solving to address delivery, installation, and quality issues, while identifying long‑term process improvements
• Facilitating project meetings, tracking progress, and maintaining accountability across internal and external stakeholders
• Supporting operational alignment by connecting insights between customer needs and operational realities
• Contributing to continuous improvements within Premier Experience processes through curiosity, learning agility, and proactive problem solving

• Relevant project or program management experience
• Strong customer service and relationship‑management skills
• Ability to lead through collaboration and cross‑functional partnership
• Skilled at managing competing priorities in fast‑moving environments
• Bachelor’s degree preferred but not required

• Experience from manufacturing, supply chain, engineering, consulting, dealership operations, marketing, or sales
• Strong communication, advocacy, and customer‑facing skills
• Ability to learn quickly and adapt in changing environments
• Comfort navigating large, cross‑functional organizations
• Experience and familiarity with tools like Tableau and Smartsheet
• Knowledge of project management practices
• Ability to build trust and influence in a matrixed environment

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. If we can make the application process easier through accommodation, please email us at