Director of Client Strategy

Brightly is an experience design (XD) and digital transformation (DX) consultancy focused on turning complex business challenges into elegant, simple software. Brightly is design-led, research-driven, user-focused, and deep on technology. Brightly delivers world-class business software design and product strategy & development expertise to complex custom software projects (including digital products, B2B & B2C e-commerce, SaaS solutions, enterprise web & mobile, as well as proof-of-concept, prototype & innovative applications in AI, machine learning, AR/VR, and more.

Brightly’s clients face unique and complex business issues, therefore we seek team members passionate about their craft with a love for problem-solving, continuous learning, and collaboration. With a geographically diverse team, we work best with self-motivated people with strong communication skills. Brightly offers flexibility in work/life schedule, paid training opportunities, and a growing list of benefits.

Brightly is seeking a highly skilled and experienced Director of Client Strategy to build long-lasting, trusted relationships with senior-level client stakeholders, as well as our internal delivery teams, transforming complex projects into long-term, high-value partnerships. This role focuses on account strategy leadership, account management, ensuring high-quality delivery, and fostering trusted advisor relationships with C-suite stakeholders. The Director of Client Strategy ultimately helps drive client retention and account expansion.

• Four-day work week (optional based on preference)
• Health insurance
• 401(k)
• Paid time off
• Paid holidays
• Maternity leave & parental leave
• Paid training opportunities
• Memberships/discounts

• Strategic Partnerships: Act as an advisor to our enterprise clients and help them achieve their long-term goals.
• Participate: Help guide projects, gather details, and keep teams and project stakeholders strategically aligned throughout projects.
  • Help facilitate internal problem solving and present clear recommendations to the client with thoughtful supporting evidence.
  • Work with the UX/UI design, engineering, marketing, and 3D teams to drive projects forward.
  • Help generate strategic vision and see it through from ideation to implementation.
  • Provide exceptional service to clients while delivering engagements on time and on budget.
• Bridge the Gap: Help translate complex technical challenges into clear, business-focused narratives for stakeholders.
  • Understand and advocate for the client’s needs and goals, as well as the needs and goals of all user types within a project.
  • Work directly with senior leadership to ensure the overall health, direction, and success of accounts and projects.
  • Report progress/updates and/or communicate with other team members, project leads, and clients, as required.
• Revenue Growth: Grow client relationships and cultivate new opportunities including long-term agreements.
• Process & Optimization: Optimize how we manage accounts and projects from onboarding new clients to managing “scope creep” with empathy, clarity, and solutioning.
• Resource Advocacy: Work closely with our project leads to ensure velocity, scope, budget, and client expectations stay aligned.

• 7+ years of experience managing high-touch, complex accounts/projects (budgets of $250k–$1M+) within an agency or technical environment
• Excellent interpersonal and communication skills
• Strong leadership, managerial, and customer relationship skills
• Tech-fluency:
  You don’t need to write code, but you should have enough understanding to explain “technical debt” to a CMO
• A track record of being the “calm in a storm.” When a deployment hits a snag, you are the steady hand that keeps the client confident.
• Low ego + high ownership:
  You’re as comfortable drafting a high-level strategy as you are proofing a project brief
• Comfortable working in a distributed team environment
• Effective verbal and written communication skills, and the ability to interact professionally with a diverse group of people
• Compassion and empathy for our clients and their customers’ needs
• Strong strategic thinking, problem-solving skills, and independent self-direction, along with a desire for team collaboration and open communication

• Fully remote, partially remote, or on-site in our Grand Rapids office depending on applicant’s location and preference
• Brightly has national clients, so some travel may be required

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