Business Development Coordinator

Grand Rapids, MI | On-Site | $50K - $65K

Freshwater Digital is a digital signage technology and creative agency with over 15 years of experience delivering innovative solutions to clients across nearly every industry—around the globe. We specialize in digital signage software, custom integrations, and high-quality motion graphics, supported by a team that genuinely enjoys building smart, impactful work together.

We operate at a fast pace and thrive on the exciting variety of work that comes through our doors—no monotony here. We love what we do and are always looking for talented people who share that passion. If you bring the experience, creativity, energy, and dedication, we’ll provide not only a compelling career path but a genuinely enjoyable workplace: full benefits, a modern facility, team lunches and activities, half-day Fridays, and more.

The Business Development Coordinator is an early-career, high-impact role designed to build a strong foundation in both New Business Development and Account Management through a structured rotational program.

This role supports sales and account teams across the full lifecycle of a client—from initial conversations and proposals to project handoffs and ongoing account growth. Over time, the position is intended to grow into a Business Development Manager or Account Manager
, depending on strengths and interests.

If you’re organized, curious, and excited about learning how deals are built, sold, and delivered, this role offers hands-on exposure and a clear growth path.

Rotational Experience (Core Focus Areas)

You’ll rotate between New Business Development and Account Management to gain a well-rounded understanding of Freshwater’s clients, solutions, and sales process.

New Business Development Support

• Support sales efforts by preparing presentations, proposals, and Scope of Work (SOW) documents
• Gather and organize project details including materials, dimensions, labor estimates, shipping, and technical requirements
• Assist with RFPs, RFIs, and inbound business inquiries
• Participate in sales calls from a support and learning perspective
• Help ensure proposed solutions align with client needs and internal capabilities

Account Management Support

• Assist account teams with ongoing client needs, expansions, and renewals
• Coordinate internally with Project Management, Creative, Development, and IT teams to ensure smooth project handoffs
• Support projects from ideation through completion by helping track details, timelines, and deliverables
• Build familiarity with client accounts, priorities, and long-term opportunities

Cross-Functional & Growth Responsibilities

• Collaborate with internal teams to ensure solutions are scoped correctly and delivered effectively
• Develop detailed SOWs for custom digital signage solutions
• Help collect and organize completed project assets for marketing and case studies
• Continuously improve internal processes, documentation, and sales support materials

This role reports to the Business Development Manager and Director of Accounts, while working closely with all departments.

• Strong organizational skills with exceptional attention to detail
• Clear, confident written and verbal communication skills
• A proactive, self-motivated mindset with a desire to learn and grow
• Ability to manage multiple priorities in a fast-paced environment
• A collaborative, team-first attitude
• Proficiency with Microsoft and Google tools (Sheets, Docs, Slides, etc.)
• Comfort building relationships with internal teams and external partners
• 1-2 Years of sales or account management experience

• Experience or interest in digital signage, SaaS, or technology-driven solutions
• Exposure to sales, account management, or client-facing roles
• Entrepreneurial mindset—comfortable wearing multiple hats and adapting as the role evolves
• Experience working cross-functionally with creative, technical, or IT teams

We’re committed to developing talent and providing real career progression—not just a job. You’ll gain practical experience, mentorship, and exposure to meaningful projects while working with a team that values both excellence and enjoyment.