Investment Firm Operations Manager

At Kroon & Mitchell
, exceptional client service is central to our culture and operations. We are seeking an experienced Wealth Management Operations Manager to support and optimize our firm’s operational processes while delivering a seamless, white-glove experience to our high-net-worth clients. This role is ideal for a motivated professional who values precision, accountability, and continuous improvement in a dynamic financial services environment.

Reporting directly to the Director of Operations, the Operations Manager plays a critical role in ensuring efficient day-to-day operations, administrative functioning, regulatory compliance, and high standards of client service.

• Serve as a primary point of contact for select client groups, handling service requests via phone and email in a professional and timely manner
• Participate in client meetings and provide clear, consistent follow-up
• Resolve client issues independently when appropriate and escalate as needed
• Build trusted relationships that enhance the overall client experience

• Manage client onboarding, account maintenance, documentation, and money movement processes
• Coordinate complex workflows across systems, stakeholders, and regulatory requirements
• Create, deliver, and monitor financial documents using platforms such as Docu Sign and custodial delivery systems
• Maintain accurate client and account data across internal databases and reporting systems
• Support accounting and financial operations on an as-needed basis

• Prepare customized quarterly reports
• Ensure advisors receive accurate and timely information
• Track action items and follow-ups to support effective client engagement
• Assist with meeting logistics and preparation

• Identify opportunities to enhance operational efficiency, tools, and workflows
• Navigate internal tracking systems to support compliance and account monitoring
• Assist with office coordination, scheduling, and team support activities

• SIE or Series 65 license, or willingness to obtain within 180 days of hire
• Minimum of 5 years of experience in the wealth management industry/RIA space
• Working knowledge of regulatory requirements within the investment advisory space
• Proficiency with operational and reporting tools such as CRM systems, Excel, and digital documentation platforms
• Bachelor’s degree preferred, or equivalent professional experience

• Clients recognize you as a reliable and knowledgeable point of contact
• Advisors and teammates depend on your organization, follow-through, and expertise
• Operational processes run smoothly due to your attention to detail and proactive management
• You consistently seek opportunities to improve systems and workflows
• You demonstrate integrity and professionalism in all aspects of your work

This position offers an opportunity to make a meaningful impact within a collaborative, client-focused organization that values excellence, innovation, and operational precision.