Scheduling Coordinator - Front Desk

Do you enjoy helping people, staying organized, and creating a welcoming experience? We're looking for a friendly, dependable, and customer-focused Front Desk Scheduling coordinator to join our growing ortho team. In this role, you'll be helping patients feel comfortable while ensuring appointments and schedules run smoothly in our practice.

If you thrive in a fast-paced environment, enjoy interacting with people, and take pride in delivering outstanding customer service, we'd love to meet you!

• Greet patients warmly and provide an exceptional front desk experience
• Answer phones professionally and assist patients with questions and scheduling needs
• Schedule and coordinate patient appointments with accuracy and attention to detail
• Verify appointment information and obtain necessary authorizations
• Prepare and send required medical records and physician orders for scheduled appointments
• Help manage patient flow to keep the office running efficiently
• Maintain accurate scheduling records and communicate scheduling updates with providers and team members
• Keep the reception area organized, welcoming, and professional
• Collaborate with physicians and teammates to resolve scheduling questions and ensure excellent patient care follow‑thru
• Participate in ongoing training and professional development

We believe our team members deserve great benefits and opportunities to grow. In addition to competitive hourly pay, we offer:

• Monthly bonus opportunities
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Additional voluntary benefits
• Benefits begin on your first day of employment for eligible team members

• Outstanding customer service and interpersonal skills
• A warm, friendly, and compassionate personality
• Strong communication skills, both written and verbal
• Excellent organizational and multitasking abilities
• High attention to detail and accuracy
• Dependability and a strong work ethic
• Professional appearance and demeanor
• Comfortable using Microsoft Office and web-based applications
• Excellent telephone etiquette and confidence speaking with patients
• Ability to remain calm and efficient in a busy office environment

• High school diploma or equivalent required
• 1–3 years of experience in a receptionist, front desk, customer service, medical office, or administrative support role preferred
• Orthodontic experience appreciated but not required

This position is perfect for someone who has experience as a receptionist, retail customer service representative, or office coordinator and enjoys building positive relationships with people every day.

Join a team that values compassion, teamwork, professionalism, and exceptional service. We look forward to welcoming someone who will help create a positive experience for every patient who walks through our doors.

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Miller Orthodontics s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A  disabled veteran  is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A  recently separated veteran  means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An  active duty wartime or campaign badge veteran  means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An  Armed forces service medal veteran  means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States…