Associate Product Manager - Financial Management

Description

BS&A Software

Hybrid — Bath, MI Headquarters | Full Time | Early Career | Up to 20% Travel

This role is designed to grow. You'll start with the tactical heartbeat of the Financial Management product

line — backlog ownership, sprint execution, customer issue triage, and release communication — and ramp

into full product lifecycle ownership, including partnering on product strategy and roadmap direction. You'll

work in close partnership with product leadership as a genuine collaborator rather than a task-taker, with a

clear development path toward Product Manager.

Our product development process incorporates AI tools throughout the SDLC, from accelerating

requirements, design, and specification drafting through to documentation, data analysis, and reporting. We

expect this role to be an eager, curious participant in that workflow.

• Customer Discovery and Market Insight

• Talk directly to municipal finance staff — customer calls, user group sessions, site visits, sales demos,
• and beta programs — to understand how the work actually gets done and how we can help

• Use product analytics (Pendo) to understand adoption, friction, and where capability is going unused

• Track the competitive and market landscape — what other ERP vendors are shipping, and where the
• expectations of municipal finance teams are moving

• Synthesize signal from support tickets, sales conversations, and customer feedback into clear,
• evidence-backed problem statements and solutions

• Backlog and Sprint Execution

• Own and groom the Financial Management backlog — refine incoming requests, break work into
• deliverable increments, and keep priority unambiguous

• Write user stories, acceptance criteria, and functional specifications that engineering can build from
• without guesswork

• Partner with engineering and QA through sprint planning, refinement, review, and retrospective; keep
• the team unblocked and answer scope questions in-sprint

• Track sprint health — scope changes, mid-sprint additions, and carryover — and surface the trade-offs

• behind them

• Customer Issue Triage

• Serve as first-pass triage for customer-reported issues and defects: reproduce, assess accounting and
• operational impact, and set priority

• Partner with Support, Customer Success, and Implementation on escalations, workarounds, and
• customer commitments

• Monitor backlog health and turnaround trends, and identify recurring patterns that point to deeper
• product problems worth solving properly

• Internal Stakeholder Engagement

• Build durable working relationships across Support, Sales, Implementation, and Customer Success to
• understand their needs, friction points, and what they're hearing from customers

• Align stakeholders on priorities — explain what's in flight, what changed, and the reasoning behind
• trade-offs, and carry their input back into prioritization decisions

• Represent internal stakeholder needs in backlog and roadmap discussions, weighing them against
• customer demand and engineering capacity

• Supply product context for release communication, marketing newsletters, and training material so
• customer-facing teams can speak accurately about what shipped and why it matters

• Growth into Full Product Lifecycle Ownership

• Partner on Financial Management product strategy and roadmap, taking ownership of an expanding
• share over time

• Build the business case for product investments, including market sizing, competitive context, and
• expected customer outcomes

• Represent Financial Management in cross-product and platform initiatives such as integrations and
• reporting

• Develop into a recognized internal authority on the Financial Management product line and the municipal
• finance domain

• 1–3 years of experience in product management or a closely adjacent product role such as business
• analyst or product owner

• A working foundation in accounting — general ledger, chart of accounts, accounts payable and
• receivable, budgeting, and year-end close — gained through formal education in accounting/finance or
• hands-on experience in a municipal finance office; governmental or fund accounting exposure is a plus

• Direct experience engaging with customers, prospects, and internal stakeholders, with a…