Director of Risk and Operations

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Miller Johnson is seeking a strategic and forward-thinking Director of Risk and Operations to lead and continuously improve the firm’s risk-related and operational support functions. Reporting to the COO, this role provides leadership and subject‑matter expertise in areas including conflicts, intake, engagement documentation, records governance, docketing oversight, insurance administration, and operational support services. The Director will work closely with the firm’s General Counsel, CFO, and fellow directors to strengthen operational performance, mitigate risk, and enhance firmwide consistency and reliability.

• Own and administer the firm’s conflicts process, ensuring accuracy and timely clearance
• Oversee matter intake procedures and engagement workflows
• Maintain and enforce standards for engagement letters, closing letters, and related correspondence
• Partner with General Counsel on policy interpretation, escalations, and risk determinations related to conflicts and matter governance

• Lead records governance and retention standards to meet ethical and regulatory expectations
• Oversee docketing guidance to ensure consistent application across offices and practice groups
• Standardize documentation protocols and ensure appropriate access, storage, and confidentiality
• Manage refinement of data privacy and record‑handling practices

• Manage the firm’s insurance portfolio and coordinate renewals and coverage analysis
• Monitor risk indicators and elevate issues in coordination with the COO and GC
• Contribute expertise on professional liability, cyber, employment practices, and related coverages
• Support compliance initiatives and ensure risk‑related processes are consistently upheld
• Lead, develop, and coach support service teams across our offices (mail/scan/copy, reception, hospitality)
• Support staffing, scheduling, training, and succession planning for support service roles
• Provide oversight and coordination for facility‑related activities such as office maintenance, space organization, vendor coordination, and office moves
• Support execution of office buildouts and facilities projects under direction of the COO

• Identify operational inefficiencies and recommend targeted solutions
• Implement approved improvements to workflows, policies, and daily practices
• Document SOPs and operational standards to strengthen consistency and reduce knowledge silos
• Introduce tools or automation where appropriate to improve speed, accuracy, or visibility

• Bachelor’s degree required; advanced degree preferred
• 7+ years of experience in legal operations, risk management, compliance, or related leadership roles
• Proven experience leading teams and developing staff
• Strong understanding of conflicts, matter governance, professional responsibility rules, and operational risk
• Demonstrated ability to drive improvement and advance process maturity within scope
• Strong communication and relationship‑building skills with the ability to influence in a professional services environment
• High degree of integrity, discretion, and judgment

• Experience with systems such as Intapp, LMS, Net Docs, Compu Law, or other legal operational technologies
• Familiarity with data privacy frameworks and records retention standards
• Demonstrated success in operationalizing policies across multiple offices or departments
• Relevant certifications such as CRM, IGP, CIPP/US, PMP, or similar

At Miller Johnson, our culture is anchored in our Core Values and how we work together:

• Integrity and…