Operations Specialist Senior

This position follows hybrid model with minimal onsite expectations. Team members may be asked to work onsite periodically to support collaboration, projects, and operational priorities
Lead transformation, drive operational excellence, and make a meaningful impact on the future of healthcare. As a Senior Operations Specialist, you will play a critical role in shaping organizational strategy, leading high-impact initiatives, and delivering innovative solutions that improve efficiency, quality, safety, and performance across the organization. This is an exciting opportunity for a collaborative and results-driven leader who thrives in complex environments, enjoys solving challenging operational problems, and is passionate about creating sustainable improvements that enhance the experience of patients, providers, and teams alike.

The Senior Operations Specialist works independently and autonomously to identify, lead, and manage initiatives that support organizational strategies, operational excellence, and business objectives. This role has a strong emphasis on operational systems development, data analytics, and executive-level communication, including the creation of presentations, reports, and strategic materials that support leadership decision-making. Responsible for the development, implementation, and support of programs and projects that drive operational efficiency, enhance productivity, improve quality, reduce costs, and support continuous improvement.

The Senior Operations Specialist leverages data and insights to identify opportunities, develop operational solutions, monitor performance, and influence strategic decision-making. This role partners closely with leaders across the organization to manage day‑to‑day operational needs while advancing long‑term business goals and transformation initiatives.

• Provides operational leadership for new and existing programs, projects, and strategic initiatives. Leads the development, implementation, enhancement, and optimization of operational systems, processes, and tools that support business objectives and organizational priorities.
• Collects, analyzes, interprets, and presents operational, productivity, quality, financial, and performance-related data to identify trends, measure outcomes, and develop actionable recommendations that improve operational efficiency, increase productivity, enhance quality, and reduce costs.
• Develops, maintains, and utilizes reporting tools, dashboards, databases, and analytics solutions to support operational performance monitoring, business planning, and data‑driven decision making.
• Prepares and delivers executive‑level presentations, reports, business cases, scorecards, and communication materials that summarize operational performance, strategic initiatives, key findings, and recommendations for leadership and stakeholders.
• Directs, organizes, and participates in process improvement, workflow redesign, and operational transformation initiatives. Identifies opportunities for improvement and leads the development and implementation of sustainable solutions that enhance operational effectiveness and customer experience.
• Serves as the operational lead for workflow transformation and strategic business initiatives by providing project management, structure, coordination, and direction. Develops and manages action plans, project plans, timelines, and deliverables to ensure successful execution of organizational priorities.
• Establishes and documents operational processes, procedures, and workflows. Creates and maintains documentation, standards, and best practices to support consistency, compliance, and long‑term operational success.
• Ensures required documentation, reporting, data…