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Customer Service Representative
Job in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-02-15
Listing for:
DBI Agency
Full Time
position Listed on 2026-02-15
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Spanish Customer Service -
Insurance
Job Description & How to Apply Below
POSITION
Customer Service Representative
COMPANYDBI Agency
COMPENSATIONNew to the Insurance Industry - $17 to $19 per hour
Experienced & Licensed Agent - $22 to $26 per hour
SUMMARYAre you a friendly, detail-oriented person who enjoys helping others? DBI Agency is looking for a Customer Service Representative to join our community-focused team. In this role, you’ll support clients with their home, auto, and personal insurance needs, making sure they have a smooth, positive experience every step of the way.
No insurance background? No problem! DBI Agency will provide hands‑on training, licensing support, and all the tools you need to succeed in the insurance industry.
EXPECTATIONS AND DUTIES- Communicate with clients by phone, email, and in‑person to answer questions and provide assistance
- Provide quotes for home, auto, and renter’s insurance and explain options in clear, simple terms
- Help update policies, process renewals, and keep client records accurate and organized
- Assist clients with filing claims and guide them through next steps
- Review client coverage and share recommendations to make sure their needs are met
- Friendly, patient, and service-oriented personality
- Strong attention to detail and organizational skills
- Comfort with learning new systems and working with multiple carriers
- Ability to balance customer service, compliance, and risk considerations
- Previous insurance experience is a plus, but not required for the right candidate
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