Customer Service Representative​/Dispatcher

Future Opening:
Customer Service Representative/Dispatcher

Full Time
• Grand Rapids, MI

• Paid time off

• Must have experience in the skilled trades space
• Proven experience as dispatcher or relevant position
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgment and critical thinking
• Manage large amounts of incoming calls
• Outbound calls to potential leads
• Identify and assess customers’ needs occasionally to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers
• Experience with Service Titan is required

Compensation: $16.00 - $24.00 per hour

Whitney Services employs plumbers
, electrical contractors
, HVAC technicians, and drain cleaning professionals to better serve customers throughout Michigan, Indiana, Ohio & Florida. It is always our goal to provide the best service and parts to our customers on every job.

Are you willing to complete a background check of felony convictions? *

Do you have a cell phone that can be used for work purposes? *

How many years of skilled trades experience do you have? *

How many years of experience do you have working with skilled trades? *

I was referred to this position by a current employee