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Customer Service Representative​/Dispatcher

Job in Grand Rapids, Kent County, Michigan, 49528, USA
Listing for: Whitney Holdings
Full Time position
Listed on 2026-03-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 16 - 24 USD Hourly USD 16.00 24.00 HOUR
Job Description & How to Apply Below

Future Opening:
Customer Service Representative/Dispatcher

Full Time
• Grand Rapids, MI

  • Paid time off
Requirements
  • Must have experience in the skilled trades space
  • Proven experience as dispatcher or relevant position
  • Outstanding organizational and multitasking abilities
  • Active listener with excellent communication skills
  • Sound judgment and critical thinking
  • Manage large amounts of incoming calls
  • Outbound calls to potential leads
  • Identify and assess customers’ needs occasionally to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Take the extra mile to engage customers
  • Experience with Service Titan is required

Compensation: $16.00 - $24.00 per hour

About

Whitney Services employs plumbers
, electrical contractors
, HVAC technicians, and drain cleaning professionals to better serve customers throughout Michigan, Indiana, Ohio & Florida. It is always our goal to provide the best service and parts to our customers on every job.

Are you willing to complete a background check of felony convictions? *

Do you have a cell phone that can be used for work purposes? *

How many years of skilled trades experience do you have? *

How many years of experience do you have working with skilled trades? *

I was referred to this position by a current employee

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