Kitchen and Bath Coordinator

Overview

Team lead for Customer Services Representatives (CSRs) by assisting the Branch Manager with training and reporting.

• Work with the Branch Manager to ensure delegated workflow to CSRs is achieved.
• Provide feedback to Customer Service employees on performance under direction with the BM.
• Provide motivation to staff to give excellent customer service to our customers.
• Coach and train employees as needed.
• Capture, compile, and analyze data relating to department/customer service activities.
• Participate and/or lead process improvement efforts.
• Assist the manager in filling open positions in the department, reviewing resumes and interviewing potential candidates.
• Participate in additional projects to support ongoing business needs.
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and work as an effective team to deliver the highest level of service possible.
• Understand and follow work instructions, operating procedures, and company policies.
• Ensure all employees are following work processes/procedures and take the required actions.

• Experience with performance metrics, process improvement, and policy enforcement.
• Superior customer service skills.
• Effective conflict resolution skills and maintain professionalism, poise during stressful situations.
• Productive relationship management skills.
• Experience with training methods.
• Excellent verbal and written communication skills including listening skills.
• Working knowledge of Microsoft Office – Outlook, Word, Excel.
• Strong analytical, data analysis, and problem‑solving skills.
• Effective organizational and time‑management skills; ability to handle changing priorities.
• Ability to apply good judgement, strong work ethics and integrity on the job.

5 plus years of supplying superior customer service experience.

High School diploma or GED equivalent, college preferred.

Supervisor, Customer Service.

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer-sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.

The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.