Customer & Team Support Representative
Listed on 2026-06-26
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Customer Service/HelpDesk
Customer Service Rep, Technical Support, HelpDesk/Support, Customer Success Mgr./ CSM
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Job Title:
Customer & Team Support Representative (Full Time Hourly)
Position Vision:
The Team Gazelle Customer & Team Support Representative will focus on our online customer base and support account managers. This role requires a customer-first mentality, advocacy for consumers, and brand championing. The individual should be self-managing, proactive, possess strong communication skills, and have excellent problem-solving abilities.
Position Expectations & Responsibilities
- Provide Multichannel Support: Manage inbound calls, emails, and live chats professionally and empathetically.
- Support Catalog Management: Build and maintain customer-facing product catalogs with support from account managers.
- Process Returns & Exchanges: Handle requests accurately following company guidelines.
- Build Customer Relationships: Establish trust through proactive and clear communication.
- Resolve Complaints Effectively: Address customer issues promptly with empathy and efficiency.
- Follow Procedures: Adhere to communication protocols and company policies.
- Identify Needs & Solve Problems: Assess customer needs quickly and deliver effective solutions.
- Cross-Departmental Support: Assist other departments during key times for seamless operations.
Position Requirements/Preferences
- Excellent Communication Skills: Strong verbal and written abilities for effective engagement.
- Multitasking & Organization: Ability to prioritize tasks in a fast-paced environment.
- Tech Familiarity: Experience with Shopify, Retail Backbone, Google Sheets/Forms/Gmail.
- Collaborative Mindset: Comfortable working independently and in teams.
- Relevant Experience: Preferred background in customer service, especially retail or ecommerce.
- Entry level
- Full-time
- Retail
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