Customer Service Representative

Customer Service Representative | Direct Hire

Job Title:

Customer Service Representative

Schedule:

Monday – Friday, 8:00 AM – 5:00 PM (One-hour lunch)

Location:

In-Office (On-Site) Grand Rapids, MI DIRECT HIRE ROLE

About the Role

We are seeking an enthusiastic and reliable Customer Service Representative to join our client’s team! You will play a critical role as the first point of contact for valued customers, providing exceptional support and ensuring the accuracy and efficiency of order processing. This is an on-site opportunity, working from the customer's office, where you'll handle inbound customer inquiries, process orders, provide updates, and use your sales acumen to maximize customer satisfaction.

Key Responsibilities

• Answer inbound customer calls:
  Respond to questions about products, orders, and schedules, providing stellar customer service at all times.
• Order entry:
  Accurately input orders into our system, specifically for our "display product line" (what you order is what you get), as well as other product lines requiring additional product knowledge.
• Order status updates:
  Provide timely and accurate updates to customers regarding their order schedules and deliveries.
• Product knowledge:
  Learn about our diverse product lines through on-the-job training; some lines are straightforward, while others require in-depth learning.
• Sales acumen:
  Utilize sales skills to assist and advise customers, upsell where appropriate, and ensure customers are matched with the best product solutions to fit their needs.
• Efficient communication:
  Interact professionally and clearly with both internal teams and customers by phone and email, ensuring a seamless experience.
• Problem-solving:
  Quickly identify and resolve customer issues, escalating more complex situations to supervisors as needed.

What We're Looking For

• Previous customer service or sales support experience (office-based preferred)
• Strong communication and interpersonal skills
• Comfortable working on the phone and using basic office software
• Ability to learn new products and systems quickly (on-the-job training provided)
• Detail-oriented with strong organizational skills
• Positive, team-oriented attitude

Compensation & Benefits

• 401(k) Match
• Health Benefits:
  
  Full health coverage, plus optional vision, dental, life insurance, and AD&D
• Paid Time Off:
  Full PTO offering to start, plus standard paid holidays (Christmas Day, New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and the day after Thanksgiving)
• Work/Life Balance:
  Regular office hours, no weekends or travel required