Client Support Associate - Temporary

Client Support Associate

WASH is a company that provides service solutions to clients across the United States and Canada. The Client Support Associate is responsible for delivering world‑class customer service, managing a high volume of client inquiries, and supporting Sales and Operations teams.

$22 - $28 per hour, based on qualifications and experience.

• Provide best‑in‑class customer experiences for WASH’s business‑to‑business clientele.
• Interpret and resolve client requests within established SLAs.
• Take ownership during client interactions and achieve first‑contact resolution outcomes.
• Prepare correspondences for internal and external clients.
• Calculate and explain client disbursements.
• Generate client revenue and portfolio reports.
• Interpret and explain contract terms.
• Diffuse difficult client interactions and handle escalations.
• Liaise with key departments to address a variety of client inquiries.
• Achieve and maintain quality assurance standards.
• Participate in special projects, as requested.

• Bachelor’s degree from an accredited college or university, or equivalent applicable experience.
• Minimum of 2 years of customer service experience.
• Strong organization, critical thinking, and problem‑solving skills.
• Excellent verbal and written communication skills.
• Demonstrated proficiency in MS Office (Outlook, Word, Excel).
• Bilingual English‑Spanish or English‑French is a plus.