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Customer Service Associate
Job in
Grand Rapids, Kent County, Michigan, 49534, USA
Listed on 2026-07-08
Listing for:
Hertz
Full Time
position Listed on 2026-07-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Provide exceptional customer service and resolve issues at the counter;
Serve as the primary Net Promoter Score liaison for management;
Analyze NPS results and implement plans to improve guest satisfaction;
Coach and guide staff on customer needs and service quality;
Ensure adherence to corporate policies and procedures
Position Requirements
10+ Years
work experience
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