Account Specialist

The Account Specialist provides support and assistance to the Key Account
Managers and all Sr. Program Management to ensure Customers' products are
produced, shipped and delivered as promised.

Essential Duties and Responsibilities

Become familiar with purchase order requirements and/or long-term agreements
to ensure compliance with internal and customer standards, processes and
procedures.

Works with cross-functional teams to ensure all customers specific technical
and shipping documentation have been created, communicated, and distributed.

Communicate daily with Key Account Manager and Program Management to ensure
Amphenol Borisch Technologies has accurate and up-to-date customer information
and requirements for Purchase Orders.

Assist Programs team with critical Pre-Launch meeting series internally and
externally to align front end teams in order to help drive our ability to
support our customers and launch product successfully.

Maintains customer requests, internal promise dates and shipment
requirements throughout system and customer portals.

Assist with 12-month forecast that includes Sales goals, projections and
growth for designated customer base.

Establishes and cultivates excellent internal and external customer
relationships while serving as a liaison with our customers to answer questions,
resolve issues and provide information.

Coach and mentor Account Administrators and Interns

Help assist with organizing meetings with Supply Chain and Operations teams
to ensure delivery of assigned customers products.

Running and maintaining key company metrics.

Works with the Accounting Department regarding past due accounts. Follows up
on invoicing issues when needed.

Investigate and resolve customer concerns, including return materials,
pricing and delivery issues. Reconciling supporting data and systems to ensure
customer satisfaction and clearing challenges when necessary.

Performs risk management and escalates to Key Account Manager or Program
Management appropriately.

Communicates independently with customers on designated issues and may
independently own Customer Accounts.

Performs all other tasks and projects assigned by Program Management.

Requirements

HS diploma or GED

Experience in a Customer Service or Customer Support role, preferred

Strong organizational and administrative skills

Excellent attention to detail and data

Ability to multi-task and work in a fast-paced working environment

Excellent computer skills, including MS Office

Ability to work additional hours/flexible schedule when required