Weekend Enterprise Coordinator On-Site

Weekend Enterprise Account Coordinator

Our growing team is looking for the next Weekend Enterprise Account Coordinator
. This role is responsible for supporting enterprise transportation accounts during weekend and after‑hours operations. It ensures freight is moving according to plan, service issues are proactively addressed, and customers receive exceptional support outside of standard business hours.
The schedule for this role is Friday – Monday, 10-hour shifts.

The ideal candidate thrives in a fast‑paced environment, can make decisions independently, and maintains strong communication with customers, carriers, and internal teams to ensure seamless execution of freight movements.

We are committed to hustling each day, because HUSTLE means something more here. Our mission as a company is To Move Freight, Better. This mission bleeds into everything we do, as we are continually on a quest for better – better service, better communication, better culture, better technology, better growth.

• HUMBLE
  :
  Confidence is key, but so is humility. Our HUSTLE values say it all.
• HUNGRY
  : A healthy sense of competition is a necessity here. We’re seeking individuals who are striving for both professional and financial success, and who are seeking any and all opportunities for growth.
• SMART
  :
  We’re looking for individuals who are resourceful and organized problem‑solvers, diving headfirst into problems rather than straying away from them.

• Monitor and manage active shipments throughout weekend operations.
• Ensure timely pickup, transit, and delivery performance for assigned customer accounts.
• Proactively identify and resolve service disruptions, delays, and exceptions.
• Coordinate recovery efforts for service failures and communicate updates to stakeholders.
• Maintain shipment visibility and provide real‑time status updates.
• Serve as the primary weekend point of contact for enterprise customers.
• Respond promptly to customer inquiries regarding shipment status, service concerns, and operational issues.
• Communicate with carriers to ensure freight is moving as planned and appointments are met.
• Escalate critical service issues to leadership when necessary.

• Support enterprise account teams by maintaining service continuity during weekends and after‑hours coverage.
• Document all customer interactions, service exceptions, and resolutions.
• Ensure accurate updates within transportation management systems (TMS) and customer portals.
• Assist with weekend load coverage, capacity management, and carrier coordination.

• Track and report weekend service performance metrics.
• Identify recurring operational challenges and recommend solutions.
• Prepare detailed handoff notes for weekday account management and operations teams.
• Support continuous improvement initiatives that enhance customer experience and operational efficiency.

Required:

• 1‑3 years of experience in logistics, transportation, brokerage, or customer service.
• Strong problem‑solving and decision‑making abilities.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Strong organizational skills and attention to detail.

Preferred:

• Experience supporting enterprise transportation accounts.
• Knowledge of truckload, LTL, drayage, intermodal, and managed transportation services.
• Experience in after‑hours, weekend, or 24/7 logistics operations environments.

• Critical Thinking
• Problem Resolution
• Communication
• Sense of Urgency
• Attention to Detail
• Time Management
• Teamwork

• On‑time pickup and delivery performance
• Customer satisfaction and responsiveness
• Effective resolution of service disruptions
• Accurate and timely communication
• Quality of weekend‑to‑weekday operational handoffs
• Achievement of customer service and operational KPI

Annual Salary: $70,000 (with opportunity to expand income)

• 401K Plan with Employer Match
• Life Insurance Plan (100% employer paid)
• PTO Plan (3 weeks PTO for new employees, grows with tenure)
• 6 paid holidays
• Free professional coaching through Boon Health
• Baby‑feeding support and on‑site…