Call Center Specialist

Company Overview

At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.

We are looking for a Call Center Representative who enjoys speaking with patients to answer questions and provide scheduling assistance while ensuring a positive patient experience.

• Answer incoming phone calls for all locations
• Actively listen to identify patient’s needs, clarify information, and provide information and assistance with online scheduling
• Obtain and enter accurate demographic information
• Escalate concerns as appropriate and in a professional manner
• Direct calls to other departments
• Provide excellent customer service
• Other duties as assigned

• Medical, dental, and vision insurance
• 401k matching
• Company paid life insurance
• Employee assistance program
• Paid time off

• 1 year of experience in customer service or a related clinical environment
• Working knowledge of medical terminology
• Call center experience and web-based scheduling are a plus
• Ability to communicate effectively on the telephone
• Ability to work quickly, remain calm, and adapt in a constantly changing environment
• Maintain strictest confidentiality

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status INDAD
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