Customer Service Representative

As a member of the Gilson Customer Service department, the Customer Service Representative
is responsible for ensuring work is organized and scheduled and communication within and
between the departments, sales staff, and the customer is handled on a daily basis.

Position reports to the Customer Service Manager.

• Account management
• Inventory management
• Be the expert of your customers and the internal projects
• Job planning
• Follow-up of daily job schedules
• Direct the purchasing of materials
• Manage multiple projects/tasks simultaneously
• Performs duties consistent with the company’s goals and policies

To successfully perform this job, an individual must be able to fulfill each role and perform each responsibility listed above. The following qualifications are representative of the education and training, experience, knowledge, and skills required.

• Bachelor’s degree, Associates degree, or equivalent knowledge, skills, and abilities preferred

• Knowledge of offset/digital printing and mechanical finishing operations preferred, but not required
• Fulfillment, mailing, and large format experience preferred, but not required
• High expectations of self and others
• Demonstrated commitment to quality
• Detail oriented with good problem solving in a data-driven environment
• Positive attitude with internal and external customers

• Gmail, Adobe Acrobat, Microsoft Office, and general understanding of graphic arts software (InDesign, Photoshop, and Illustrator)
• Proper file management on computer desktop and office servers
• Other software programs or processes as directed by management

• Communications Skills
  • Communicate effectively with people from sales, production, and the client
  • Read, analyze, and interpret written information
  • Present information verbally and respond to questions
  • Deal successfully with difficult people and/or situations
• Team Skills
  • Work as a team member of the Gilson Customer Service team
  • Build effective working relationships with others
  • Present information and help solve problems in conjunction with co-workers and management

Gilson
2000 Oak Industrial Dr. NE
Grand Rapids, MI 49505