Call Center Representative

Overview

Looking for a role where you can help people every day and build strong customer service skills? We re hiring a Call Center Representative to support credit union members across the country. In this role, you ll be the friendly voice members rely on—providing answers, resolving issues, and creating a positive experience with every interaction.

This is not a remote position.

• Answer incoming calls and assist members with questions and concerns
• Use internal systems to verify information and access account details
• Respond to chats, emails, and messages in a timely, professional way
• Help explain account features, transactions, and card-related questions
• Make outbound calls and follow up to ensure issues are resolved
• Document interactions clearly and route requests to the appropriate teams

• High school diploma or currently working toward one
• Previous call center or customer service experience is a plus
• Strong communication skills and a positive, helpful attitude
• Ability to multitask and stay organized in a fast-paced environment
• Good problem-solving skills and attention to detail
• Comfortable handling confidential information
• Basic Microsoft Office knowledge
• A team-oriented mindset

• The opportunity to make a real difference for members every day
• Hands-on training with tools like CU
  * BASE
• A supportive, team-focused work environment
• Great benefits including medical, dental, vision, PTO, and 401(k) matching

Xtend is a Credit Union Service Organization (CUSO) owned by the credit unions we serve. We provide services like contact center support, bookkeeping, and back-office operations to help credit unions better serve their members. Join a team that s focused on service, innovation, and making an impact.