Branch Customer Service Rep - Grand Rapids​/Kentwood, MI

Job Type:Full time Exempt/Non Exempt:

Hourly

Job Description:

Position Summary Customer service talent is in demand, and today’s candidates want a role where they can build relationships, grow their skills, and make a real impact every day.

As a Branch Customer Service Representative with The Auto Club Group, you’ll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth. This is an onsite position located our Grand Rapids SE Branch Office.

Key Responsibilities Member Service & Sales:
Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings.

Lead Generation & Promotions:
Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.

Customer Support & Problem Resolution:
Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.

Cashiering & Payment Processing:
Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer.

Branch & Team Support:
Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals.

Additional Responsibilities:
Perform other duties as assigned.

Required Qualifications High School Diploma or equivalent

Customer

Experience:

Experience working in a customer-focused environment and delivering timely, helpful solutions.

Problem Solving & Ownership:
Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.

Digital Confidence:
Comfortable using Microsoft Office applications and learning workplace technology that supports customer service.

Organization & Prioritization:
Able to multitask, prioritize work effectively, and stay focused on meeting office and customer service goals.

Key Strengths for Success in This Role:

People-First Service Mindset:
Bring passion and enthusiasm for working with people while consistently exceeding member expectations through professionalism, efficient service, and a well-maintained work area.

Communication & Teamwork:
Communicate effectively, both verbally and in writing, and work collaboratively in a team environment.

Accuracy & Attention to Detail:
Perform basic mathematical calculations accurately to support monetary transactions.

Adaptability & Pace:
Work under pressure in a high-volume, fast-paced customer service environment.

Schedule Flexibility:
Work irregular hours, including holidays and weekends, and participate in community events when needed.

Work Environment This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

Compensation & Benefits OverviewACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.)Compensation:

Competitive hourly wage of $19.00–$21.50, based on experience, plus additional incentives and annual bonus potential based on performance.

Benefits:

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness Medical plans with multiple coverage options, including HSA eligibility.

Prescription drug coverage.

Dental and vision benefits.

Employee Assistance Program (confidential support services).Financial Protection & Insurance Company-paid basic life insurance.

Optional supplemental life insurance and dependent coverage.

Short-term and long-term disability coverage.

Critical illness, accident, and pet insurance options.

Retirement & Savings
401(k) plan to support long-term financial goals 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.

Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.

Additional…