Commercial Services Representative

Adecco is assisting a local client for Commercial Services Representative in Onsite environment in Farmington Hills, MI. This is an excellent opportunity to join a winning culture and get your foot in the door of the nation's largest energy delivery company, serving more than 10 million customers through six fully regulated transmission and distribution utilities. If Commercial Services Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

** Responsibilities for Commercial Services Representative*
* ** include but are not limited to:*
* + Handles customer interactions in a professional, courteous manner.

+ Provides accurate information to the customer. Explains products and policies so the customer can understand.

+ Handles Premier and Core client interactions. Serving as the main point of contact for this segment of clients.

+ Directs Treasury Management product and service requests to the CSC Implementations Specialists.

+ Provides Initial support for the following Commercial Products:
Wire, ACH, Customer Statements, Healthcare, Lockbox, Vault Services, Go-, Copy Requests, and Balance Inquiry.

+ Assumes ownership on every customer interaction to answer the customer's question or solve the problem during the initial contact. When escalation is required to provide customer resolution, agent will accurately route customer to the appropriate department.

+ Follows departmental policies and procedures, particularly in regards to customer confidentiality.

+ Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers.

+ Handles a significant number of customer interactions within the call center environment. The interactions will be received via phone or email.

+ Continuously utilized computer systems for tracking, information gathering, and/or troubleshooting. All issues or requests are successfully tracked by creating a service request within the CRM application.

+ Adheres to minimum call center standards for quality, schedule adherence, attendance, and performance goals.

+ Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction.

+ Continually learning and developing knowledge of Bank products and services.

+ Other duties as assigned.

** Candidates for Commercial Services Representative*
* ** must meet the following requirements to be considered:*
* + High school education or equivalent.

+ Minimum two (2) years of previous customer service or commercial experience preferred.

+ Must be able to perform data entry and basic computer skills.

+ Knowledge of banking products and procedures helpful.

+ Excellent customer service skills and the ability to articulate and explain information clearly.

+ Excellent telephone communication skills are essential.

+ Must be able, and willing to learn about Bank products and services.

+ Good problem solving skills.

** What's in this Commercial Services Representative*
* ** position for you?*
*
- ** Pay:**  $19.92 /Hour

- ** Shift:
** Monday - Friday; 8:00 AM - 5:00 PM

- Duration: 02 months assignment

- Weekly paycheck

- Dedicated Onboarding Specialist & Recruiter

- Access to Adecco's Aspire Academy with thousands of free upskilling courses

This Commercial Services Representative position is Onsite. This role may require flexibility in work hours, including occasional extended hours to support operational demands.

This Commercial Services Representative position is being recruited for by one of our Centralized Delivery Teams and not your local Branch. For instant consideration for this Bilingual Customer Service position and other opportunities with Adecco.

Apply today!

** Pay Details:**  $19.92 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.  In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

** Massachusetts Candidates Only:
** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued…