Pet Resort Guest Service Representative

Benefits

• 401(k)
• 401(k) matching
• Employee discounts
• Health insurance
• Opportunity for advancement

K9 Resorts Luxury Pet Hotel aims to delight our guests and wow our clients, being a home away from home for the dogs we serve! We are second to no one when it comes to dog boarding and dog daycare. We do this through unparalleled training and development of our team. All with a best-in-class facility that is designed around being a place where dogs want to come!

• Create a welcoming environment for our guests while making sure we wow our clients!
• Just like the front desk at a luxurious hotel, you're on the front lines of responding to various inquiries, coordinating boarding accommodations, and doggie daycare.
• You're not just a  customer service representative , you're a sales consultant showcasing what makes you unlike any other  kennel  in the area.
• You'll get to spend time with our private play dogs, ensuring they receive one‑on‑one attention and love.
• Room service? Absolutely, our guest will love getting to see you first thing in the morning and after a fun day of play, too.

As a Pet Resort Guest Service Representative at K9 Resorts, you are the face of our company. Your primary goal is to provide every client and their dog with a  wow experience , making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.

• We have a positive mindset focused on our actions and attitudes.
• We thrive as a result of teamwork that looks out for one another.
• We provide legendary service
  , consistently, internal and external.
• We are accountable
  , always looking to improve, always open to feedback.
• We will cherish and honor safety for all we touch.
• We strive for perfection, even in the midst of impossibility, with intense attention to detail.

• Ability to lift at least 20 lbs.
• High school diploma or equivalent required.
• Some weekend and holiday hours are required.
• An enthusiastic personality is comfortable selling.
• Positive, professional and hardworking

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.

We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with growth potential, join our nationally recognized, top-rated pet care facility.