Customer Service Representative
Job in
Grand Rapids, Kent County, Michigan, 49507, USA
Listed on 2026-07-30
Listing for:
TEKsystems
Per diem
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator, HelpDesk/Support
Job Description & How to Apply Below
We are seeking a detail-oriented and customer-focused Customer Service Representative to support a fast-paced service department. This position serves as a key point of contact for customers, technicians, service managers, and internal teams to ensure service requests are processed efficiently and accurately.
The ideal candidate will have strong organizational skills, excellent communication abilities, and experience managing multiple priorities while maintaining a high level of customer service.
Key Responsibilities
+ Serve as a primary contact for customers, store managers, maintenance personnel, and internal teams
+ Process service work orders and customer requests according to established guidelines
+ Prepare service repair quotes and support service billing activities
+ Match vendor purchase orders and receive invoices
+ Process customer billing and assist with accounts receivable functions
+ Coordinate service activities between technicians, service managers, and account teams
+ Dispatch service calls and provide technicians with work assignments as needed
+ Answer incoming phone calls, take detailed messages, and ensure timely follow-up
+ Provide customers with service updates, estimated completion times, and issue resolution support
+ Maintain accurate customer records within company and customer-specific systems
+ Monitor customer accounts and assist with resolving invoice disputes and past-due balances
+ Prepare service invoices for billing
+ Support additional administrative and customer service functions as assigned
Required Qualifications
+ High School Diploma or equivalent
+ Strong customer service and administrative experience
+ Excellent verbal and written communication skills
+ Ability to work effectively in a fast-paced, team-oriented environment
+ Strong attention to detail and organizational skills
+ Ability to manage multiple competing priorities simultaneously
+ Intermediate to advanced proficiency with Microsoft Office Suite
+ Strong time management and problem-solving skills
+ Ability to meet both short-term and long-term deadlines
+ Flexibility to work outside normal business hours and occasional weekends when needed
Preferred Experience
+ Customer service or service coordination experience
+ Dispatching or scheduling experience
+ Billing, invoicing, or accounts receivable experience
+ Experience supporting field service or maintenance operations
+ Experience working within service management or work order systems
Work Environment
+ Professional office setting
+ Collaborative and team-oriented atmosphere
+ Fast-paced environment supporting customer service and field operations
+ Opportunity to work closely with service managers, technicians, and account teams
Why Consider This Opportunity?
+ Gain experience supporting a nationwide service operation
+ Develop skills in customer service, dispatching, billing, and account management
+ Work in a collaborative environment with opportunities to expand your administrative and customer support expertise
+ Build experience coordinating service activities across multiple departments
Ideal candidates will be highly organized, customer-focused, and comfortable balancing multiple responsibilities while delivering exceptional service to both internal and external customers.
Job Type & Location
This is a Contract position based out of Grand Rapids, MI.
Pay and Benefits
The pay range for this position is $16.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Grand Rapids,MI.
Final…
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