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Transit Customer Experience Specialist
Job in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-07-30
Listing for:
Ridetherapid
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
The Rapid is seeking a Customer Experience Specialist to join our Grand Rapids team. This full-time role focuses on delivering positive, empathetic service, selling transit passes, handling cash and electronic transactions, assisting riders with trip planning, and responding to inquiries with professionalism.
Required are a High School Diploma or GED and at least two years of in-person customer service, plus basic computer skills and strong communication.
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