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Delinquency Solutions Advocate

Job in Grand Rapids, Kent County, Michigan, 49528, USA
Listing for: Fifth Third
Full Time position
Listed on 2026-07-31
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 42000 - 54000 USD Yearly USD 42000.00 54000.00 YEAR
Job Description & How to Apply Below

Fifth Third is seeking a Customer Solutions Advocate (Collections) in Grand Rapids, MI. The role focuses on contacting defaulted customers, negotiating payment commitments, and identifying alternatives to repossession while adhering to policies.

You will use multiple systems to monitor delinquent accounts and collaborate with leadership to ensure compliant, customer-focused resolutions. Strong communication, negotiation, and analytical skills are essential.

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