Senior SaaS Customer Success Manager
Job in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-08-04
Listing for:
RoShay Services
Full Time
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Management
Job Description & How to Apply Below
RoShay Services in Grand Rapids, MI, is seeking a Customer Success Manager to build strong client relationships, drive adoption of SaaS solutions, and ensure outcomes align with customer goals. You will partner with sales and product teams, monitor customer health, mitigate risks, and identify growth opportunities through data-driven insights.
You will develop success plans, support onboarding, and advocate for customer needs across internal groups to maximize satisfaction and retention.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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