Warehouse​/Customer Service Representative

Warehouse/Customer Service Representative

Job Title: Warehouse/Customer Service Representative/Shipping

Location: Grand Rapids, MI

About Us:

B & E Seal Coat Products, Inc., an asphalt seal coat manufacturer was established in 2011. We are a leading manufacturer of high-quality asphalt maintenance products, dedicated to providing innovative solutions for the paving industry. We value hard work, teamwork, and customer satisfaction. We are a growing company within the asphalt industry. We are a fast-paced office and are highly motivated to continue to grow in the awesome community.

We currently service 75-100 local contractors but also ship nationwide

Position Summary:

We are seeking a highly motivated and customer-oriented individual to join our team as a Warehouse/Customer Service Representative. In this role, you will be responsible for a variety of tasks, including order fulfillment, inventory management, and providing exceptional customer service.

Key Responsibilities:

• Warehouse Operations:
  • Receive, inspect, and store incoming inventory.
  • Pick, pack, and ship customer orders accurately and efficiently.
  • Maintain a clean and organized warehouse environment.
  • Operate forklift and other material handling equipment safely.
  • Conduct inventory counts and reconcile discrepancies.
• Customer Service:
  • Respond to customer inquiries via phone, email, and in person.
  • Process customer orders and provide order updates.
  • Resolve customer issues and complaints professionally and efficiently.
  • Build and maintain strong customer relationships.
• Other Duties as Assigned:
  • Assist with other warehouse and administrative tasks as needed.

Qualifications:

• High School Diploma or equivalent.
• 1+ years of experience in a warehouse or customer service role (preferred).
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Google Doc, Sheets & Drive as well as Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Positive and supportive work environment.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.