Customer Service Associate
Job in
Grand Rapids, Kent County, Michigan, 49534, USA
Listed on 2026-08-08
Listing for:
Hertz
Full Time
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management
Job Description & How to Apply Below
Provide high-quality customer service and first contact resolution at the counter;
Act as the primary Net Promoter Score liaison for the location;
Analyze NPS results and implement plans to improve guest satisfaction;
Coach and guide employees to understand customer needs and deliver excellent service;
Ensure adherence to corporate policies and procedures by all staff
Position Requirements
10+ Years
work experience
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