Customer Order & Billing Specialist

Location: 4875 Starr Street SE

Grand Rapids, MI

Job :1124

# of Openings:0

Looking for a rewarding career with a company that treats employees like family? At Vesco Oil Corporation, our employees are our greatest asset. We are committed to delivering exceptional customer service with honesty, integrity, and quality. As an ISO 9001 & ISO 14001 Certified company, we take pride in our strong safety culture, employee development, and long-term career opportunities.

The Customer Order & Billing Specialist plays a critical role in delivering an exceptional customer experience. This position is responsible for processing customer orders, generating invoices, reconciling billing discrepancies, and serving as a key point of contact for customers, sales representatives, and internal teams. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment.

• Enter and process a high volume of customer orders accurately and efficiently using our ERP system
• Provide customers with product information, pricing, availability, and technical support
• Create and process invoices and resolve billing discrepancies
• Handle product returns and billing adjustments
• Review purchase orders, order history, and shipping requirements to ensure accuracy
• Respond to customer inquiries and resolve issues professionally and promptly
• Support the outside sales team with order status, delivery information, and customer requests
• Process payments, including cash and check transactions
• Recommend products, solutions, and services that meet customer needs
• Identify opportunities to improve processes and enhance the customer experience
• Collaborate with internal teams to ensure outstanding service delivery
• Perform other duties as assigned

• High school diploma or GED required
• 2-3 years of customer service experience
• 2-3 years of billing or invoicing experience
• Strong data entry skills with a high degree of accuracy
• Proficiency in Microsoft Excel, Word, and Outlook
• Excellent communication and interpersonal skills
• Strong problem-solving and critical-thinking abilities
• Ability to prioritize, multitask, and stay organized in a fast-paced environment
• Strong mathematical aptitude
• Ability to build and maintain positive customer relationships
• Self-motivated with a strong work ethic and commitment to reliability
• Team-oriented attitude and flexibility to support business needs

• Experience working with ERP systems
• Knowledge of wholesale, distribution, manufacturing, or industrial sales environments
• Familiarity with invoicing, order processing, and customer account management

We offer competitive pay and an outstanding benefits package, including:

• Blue Cross Blue Shield & Blue Care Network medical plans
• Dental, vision, and life insurance
• 401(k) with company-sponsored programs
• Profit-sharing plan
• Paid vacation, holidays, and sick time
• Attendance bonuses
• Ongoing training and career growth opportunities

Vesco Oil Corporation is an Equal Opportunity Employer.