Customer Operations Lead: Drive Revenue & Customer Experience
Job in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-08-14
Listing for:
Hertz
Full Time
position Listed on 2026-08-14
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Hertz is seeking a Customer Operations Manager to lead front-of-the-house processes, customer service, and revenue optimization on the Customer Operations team. You will guide frontline staff, coordinate with leadership, and drive efficiency while maintaining strong customer satisfaction and a positive culture.
The role emphasizes operational leadership, cross-functional collaboration, and accountability for performance, safety, and vendor relations across the location.
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