Customer Service Agent

The Landis Agency Farm Bureau Insurance Grand Rapids, MI, US

We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and who can’t wait to get started!

• Prioritize interacting with clients over the phone, handling their service related questions and concerns. Support clients with billing and focus on retention.
• Keep track of customer accounts and make updates with new account information as necessary
• Regularly meet with sales lead to receive the newest service and product knowledge
• Create records of customer interactions and follow up to ensure all questions have been answered
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
• P/C License Required
• Previous work in a customer-facing position
• High school graduate, G.E.D. recipient, or equivalent
• Must possess exemplary interpersonal skills, communication skills, and active listening skills

$16 - $22 hourly

At The Landis Agency, we're a team dedicated to making a difference for clients and the community.

We believe insurance is about empowering people with knowledge and protection when they need it most. Every client has a unique story, and we take time to understand, offering care and consideration in every interaction.

Our team is driven to pursue excellence. We set ambitious goals and support each other in achieving them. We're 100% invested in our business, families, and community. When everyone gives their all toward shared goals, everyone benefits.

We foster a culture that's both empowering and compassionate. We lift each other up, provide resources to succeed, and trust our team to serve clients exceptionally well, while honoring their lives outside of the office.

By seeking to understand one another, we create meaningful impact.

Community isn't a buzzword—it's a responsibility. We're committed to leaving our community better than we found it through time, talents, and genuine care.