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Client Success & Retention Specialist
Job in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-08-18
Listing for:
Beyond Finance
Full Time
position Listed on 2026-08-18
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Beyond Finance is seeking a Retention Specialist to educate clients about the hardship program and available options, deescalate concerns, and navigate the CRM to track progress. You will collaborate to retain clients and help them achieve debt-free goals, while delivering top-tier service.
The role emphasizes empathy, strong communication, and the ability to work in a fast-paced environment with a focus on outcomes and client welfare.
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