Global Head of Customer Care & Service Excellence
Job in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-08-20
Listing for:
tesa
Full Time
position Listed on 2026-08-20
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
tesa seeks a Head of Customer Care to lead day-to-day operations and evolve the function to meet changing customer expectations, while supporting the commercial organization and outside sales teams.
The role drives a high-performing team, recruits and mentors staff, and ensures timely, accurate handling of customer needs with a focus on continuous improvement and collaboration across departments.
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