Delinquency Solutions Advocate — Grand Rapids
Job in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-08-22
Listing for:
Fifth Third Bank
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Fifth Third Bank is seeking a Customer Solutions Advocate in Grand Rapids, MI. The role focuses on proposing solutions for delinquent accounts across multiple consumer products, using several systems while maintaining high standards of customer service and risk-awareness.
Key duties include pursuing payment commitments, exploring alternatives to repossession, and mentoring peers. Strong communication and negotiation skills are essential in a fast-paced call center setting.
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