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On-Call Customer Care & Transit Scheduler

Job in Grand Rapids, Kent County, Michigan, 49528, USA
Listing for: Hope Network
Per diem position
Listed on 2026-08-22
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 36000 - 48000 USD Yearly USD 36000.00 48000.00 YEAR
Job Description & How to Apply Below

Hope Network in Grand Rapids, MI seeks a Customer Care Coordinator On-call to help customers access transportation and ensure a reliable, safe service. You will coordinate ride requests, process applications, and work with passengers, caregivers, and drivers to resolve issues and keep operations running smoothly.

The role emphasizes excellent customer service, strong communication, and the ability to adapt to time-sensitive changes, with responsibilities spanning scheduling, problem-solving, and

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