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Strategic SaaS Customer Success Leader
Job in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-08-28
Listing for:
SWBC
Full Time
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
SWIVEL is seeking a Customer Success Manager to report to the Director of Customer Success. The CSM will ensure customers achieve desired outcomes while using SWIVEL’s solutions, collaborating with Product and Sales teams to drive adoption and expansion.
The CSM will monitor health metrics, build success plans, and reduce implementation risk, enabling renewal and long-term satisfaction across the customer base in a dynamic SaaS environment.
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