Customer Service Representative

Uni First Corporation, a leader in providing uniforms and facility services across North America and Europe, is seeking a dedicated Customer Service Representative to join our dynamic team. This role is pivotal in maintaining the highest level of customer satisfaction by providing timely and effective solutions to our clients' needs. The ideal candidate will have a proven track record in customer service and a deep understanding of handling client relations in a professional setting.

Primary responsibilities include supporting client accounts, resolving product or service issues, and contributing to business growth through exceptional customer service.

Responsibilities

• Manage and resolve client inquiries and complaints with professionalism and efficiency.
• Ensure accurate processing and record-keeping of transactions and customer interactions.
• Collaborate with sales and operations teams to uphold service agreements and client satisfaction.
• Monitor and report on the status of accounts, highlighting potential areas of concern to the management.
• Provide detailed information and advice to clients on products and services that best fit their needs.

Required Skills

• Strong interpersonal and communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient in CRM software and MS Office Suite.
• Strong problem-solving skills and attention to detail.