Support Professional, Student Financial Services

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The GRCC Support Professional Student Financial Services is responsible for all College cash and the billing and collection of over $55 million in tuition and fees annually. The Customer Service Specialist is the first point of contact for students, parent, staff and community customers with Student Financial Services. This position supports all of the student services activities related to student financials including but not limited to tuition collection, third party payments, Raider Card activity and disbursement of financial aid.

This individual will complete the necessary requirements to assure that students are successful in navigating the options for financing their college education at GRCC.

Requisition
Position Number:
Employee Group: APSS Bargaining Agreement

Schedule:

40 hours/52 weeks, Monday through Friday, 8:00 AM - 5:00 PM
Compensation:
Level B, $18.67 per hour
Benefits:
Full-time

Reports to:

Director of Student Financial Services
Posting Opens: 09/08/2026
Posting Closes: 09/22/2026

• Primary function is to provide exceptional customer service when assisting students on the phone, via email, and in person with all areas of student finance, fostering a friendly, supportive, and welcoming environment for customers.
• Take a lead role in resolving front-line customer complaints and reducing customer frustrations. Refer customers to appropriate staff in Student Financial Services and other GRCC departments as necessary.
• Collect and post student payments received in person, via the mail and over the phone and prepare receipts.
• Responsible for maintenance and reconciliation of daily individual cash drawer. Run daily cash report, balance tender to report, reconcile discrepancies and deliver to Head Cashier.
• Assist with the collection of past due accounts receivables through billings and phone calls.
• Assist students and parents in the use of technology to obtain information, make payments and select refund preferences, including but not limited to utilization of the Online Center, Atrium (Raider Card), Bank Mobile and Nelnet.
• Assist students and parents with interpreting their GRCC student account and planning for payment of their educational expenses.
• Assist in creating, reviewing and revising office communications and promotional/informational materials.
• Assist with scanning, confirming, and linking documents for students into Image Now to the appropriate student account.
• Receive and review Residency Review applications.
• Responsible for changes, verification and audit of residency status. Coordinate preparation and delivery of residency communications.
• Responsible for updating the office phone message communications.
• Provide basic information regarding GRCC student services (i.e., application, enrollment, counseling services, financial aid, etc.).
• Receive and respond to incoming e-mail requests to the Student Financial Services.
• Coordinate incoming and outgoing office mail.
• Other duties as assigned by the Director.

• Associate’s degree required or comparable combination of relevant education and experience.

• Minimum of two years’ experience in a similar customer service position, preferably in higher education.
• Experience in cashiering and/or accounting.

• Proficient in a Windows environment with successful experience using Excel and MS Word. Willingness to…