Crew​/Service Desk

Job Details

Job Location:

Grand Rapids - Grand Rapids, MI 49503

Position Type:
Part Time

Education Level: High School

Salary Range: $19.00 Hourly

Travel Percentage:
Varies

Job Category:
General Labor

Art Craft Display, Inc.

Position:
Crew Member/Service Desk

Department:

- Grand Rapids

Reports to:

General Manager

Approved by:
Jeannie Kapusto

Date: 9.9.26

Summary:

Customer Service Desk Associate/Crew supports the process of event management within the event & hospitality industry. Responsibilities include providing excellent communication and customer care to both exhibitors and vendors. This person will manage a service desk during expos/conventions/ trade shows, which entails assisting exhibitors with onsite orders, payment processing, and questions. Additional duties may include routine administrative work and other functions to assist the operations of the company when needed.

You will be expected to work as a crew member when not operating the service desk.

Service Crew members play an instrumental part in the success of each event. Crew members are responsible for installing and dismantling pipe/drape, tables, chairs, carpet, displays, signs, and other equipment as requested by the customer for trade shows, exhibitions, festivals, and other special events. Crew members have the responsibility to ensure events are set up and dismantled to meet strict deadlines and that equipment is handled with care.

This is a part-time position with hours ranging on average 20-25 hours per week. Must be available for flexible scheduling (must be available for all three shifts: days/nights/weekends).

Pay is $19.00 per hour based on previous experience.

• Labor Crew member primary; service desk as needed
• Operates office machines and credit card terminals
• Operates the Service Desk at events and successfully delivers positive customer experience.
• Notifies General Manager when a service call is needed on equipment only after measures have been made to correct the problem
• Attend staff meetings as required
• Installs and dismantles pipe, drape, exhibits, furniture, carpet, and related hardware as guided by blueprint
• Constructs portable installations according to specifications
• Assembles and installs prefabricated parts to reconstruct traveling exhibits from sketches submitted by client
• Installs decorations such as flags, banners, and signs on or in buildings, exhibit halls, and booths to achieve special effects
• Works with clients and supervisors to ensure show or event is set up as planned
• Maintains, repairs, and cleans equipment
• Reviews client orders to ensure all equipment is ready for show
• Loads and unloads materials for show
• May drive loaded vehicle to and from shows

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position requires the ability to lift and/or carry up to 50 pounds. The employee is required to reach with hands and arms, bend, stoop, kneel, twist, crawl, and stand/walk for extended periods of time. Specific vision abilities required include corrected close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Corrected hearing to a normal range is required.

Graduation from high school or GED equivalent with knowledge of general office practices.

• Overtime may be available at times
• PTO time available on an accrued basis
• Referral Bonus’ given

• Ability to read and comprehend instructions, correspondence, and memos
• Ability to write correspondence
• Excel at basic math skills
• Ability to understand and carry out detailed written or oral instructions
• Be detailed and highly organized
• Delivery with an exceptionally positive customer experience.
• Presence of time management skills and ability to meet critical deadlines
• Demonstrates teamwork and collaboration
• Takes initiative to work on additional projects not detailed in job description
• Displays flexibility in scheduling and task management
• Displays ethical conduct
• Demonstrates exemplary attendance
• Works in a safe manner
• Ability to present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Must have a phone to utilize a phone application to accurately clock in/out
• Ability to utilize and understand current scheduling methods (electronic or printed)
• Proficient in office systems including…