Customer Experience Lead & NPS Champion
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Success Management -
Management
The Hertz Customer Experience Associate delivers service that goes beyond expectations to boost satisfaction and loyalty at the Grand Rapids location. You will be the first contact resolution expert, resolving issues at the counter with hospitality and professionalism while aligning with management on Net Promoter Score initiatives.
As the primary NPS liaison, you’ll analyze results, communicate actions, coach staff, and ensure policies are followed across operations.
Are you ready to take on the Customer Experience Lead & NPS Champion role at Hertz?
This posting is for the Customer Experience Lead & NPS Champion role at Hertz, based in Grand Rapids, MI, United States.
We are looking to fill the Customer Experience Lead & NPS Champion position at Hertz in Grand Rapids, MI, United States.
The Customer Experience Lead & NPS Champion role at Hertz is now open for applications in Grand Rapids, MI, United States.
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