Customer Service Representative

We are looking for a dedicated professional to handle incoming inquiries via phone, email, and chat, ensuring all customer questions, order needs, and concerns are addressed promptly.

We are looking for a dedicated professional to handle incoming inquiries via phone, email, and chat, ensuring all customer questions, order needs, and concerns are addressed promptly.

• Handle requests for quotes, orders, and general information received through our website, email, or telephone channels.
• Oversee the entire lifecycle of an order from start to finish.
• Deliver comprehensive product specifications, shipping timelines, and tracking updates to our clients.
• Support clients post-delivery by resolving technical inquiries, processing returns, and addressing damage claims to ensure satisfaction.
• Maintain a supportive and understanding demeanor during every interaction to foster positive relationships.
• Help the team achieve high standards by meeting all established customer response deadlines.
• Generate precise and thorough documentation for all processed requests.
• Commit to ongoing learning to build mechanical knowledge and become an expert on our product technicalities.

• Background in a commercial office setting involving sales or direct customer interaction.
• Strong proficiency in both written and verbal communication.
• High level of technical literacy and computer proficiency.
• Demonstrated aptitude for mathematics and mechanical concepts.
• Ability to engage in active listening to fully grasp client needs.
• Capacity to empathize with customer perspectives and align with their service expectations.
• Skill in managing multiple priorities simultaneously within a high-energy workplace.
• Collaborative mindset to contribute effectively to our team goals.

• Comprehensive medical coverage.
• Dental insurance plans.
• Life insurance options.
• Performance and compensation evaluations conducted at six months and annually.
• Annual holiday celebration and gift.
• Company-sponsored events including LMCU Ballpark outings, cookouts, and team luncheons.
• Retirement savings plan via 401K.
• Paid time off benefits.

Our organization maintains a drug-free environment.

Prospective employees must successfully complete a pre-employment drug screening and a national background check.