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ServiceNow Architect

Job in Grand Rapids, Kent County, Michigan, 49528, USA
Listing for: Custom Business Solutions, Inc.
Full Time position
Listed on 2026-02-19
Job specializations:
  • Design & Architecture
    IT Project Manager
  • IT/Tech
    IT Consultant, IT Project Manager
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below

Service Now Architect

We're looking for an experienced Service Now Architect to help lead and scale our established, growing Service Now platform. This is a high-impact role for someone who combines deep technical expertise with strong architectural vision and the ability to guide teams through complex decisions.

What You'll Do
  • Serve as a senior architect within our Service Now ecosystem, partnering closely with another architect and technical product owners.
  • Ensure all platform work aligns with established architectural standards and long‑term strategy.
  • Provide hands‑on expertise and guidance across multiple modules and intersecting initiatives.
  • Lead and support integrations—both executing complex integrations and coaching other teams through theirs.
  • Establish and uphold data governance standards and architectural best practices.
  • Consult on challenging technical problems and document architectural changes as needed.

This role collaborates across multiple teams and initiatives, so the ability to influence, communicate clearly, and balance strategy with execution is critical.

What You Bring
  • 7+ years of experience within the Service Now ecosystem.
  • 3+ years of experience in a Service Now Architect role.
  • Hands‑on experience in at least three of the following modules:
    • ITSM
    • ITOM
    • SPM
    • HRSD
    • IRM/GRC
    • CMDB/CSDM
  • Proven experience leading integrations and guiding other teams through integration design and execution.
  • Strong background in defining and maintaining data governance standards and architectural guidelines.
  • Certified System Administrator (CSA) – required.
  • Certified Technical Architect (CTA) – preferred.
Who You Are

You're not just a platform expert, you're a strategic thinker who understands how architecture decisions impact scalability, governance, and long‑term platform health. You're comfortable rolling up your sleeves while also thinking several steps ahead. You enjoy collaborating across teams, solving complex problems, and building frameworks that others can confidently execute within.

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