GR Student Success Hub Desk Assistant; Student Position

Job Details

Job number: 497843

Work type: Student Employment
- General

Location: Grand Rapids, MI 49503

Categories: Student Employment
- General

Position title: KCAD Student Services Desk Assistant (Student Position)

Department: Kendall College of Art and Design

Advertised salary: $13.73-$13.99 per hour

Do you have experience with customer service? If so, this position may be a good fit for you.

Eligibility based on schedule: must allow daytime shifts customized to fit around class schedule. Office open Monday through Friday between 8:00am – 5:00pm. Occasional opportunities to assist with weekend/evening special events.

Applicants must be self‑motivated, professional, have great attention to detail, and be able to work with confidential information.

• Shadow other tour guides and lead tours of KCAD to prospective students and guests, highlighting facilities and programs, serving as an ambassador for the college.
• Provide friendly, supportive customer service to students, faculty, and staff; refer to appropriate personnel and resources.
• Provide administrative/clerical support to Student Success Hub staff:
  Admissions, Academic Advising, Counseling, Disability Services, Financial Aid, Student Life, Student records, etc. by greeting guests and answering phone calls.
• Respond to emails.
• Stock office supplies and forms.
• Assemble admissions materials.
• Issue Wave Card bus passes to students.
• Distribute incoming USPS mail to faculty and staff.
• Assist in a variety of projects and events including New Student Orientation, weekly campus tours, Open House, etc.
• Design promotional materials – graphic design for event posters, etc.

Customer service or office experience a plus.

Attention to detail and ability to self‑motivate is key.

Support an environment that is welcoming and inclusive to all.

Number of positions available: 2

Documents needed to apply: Resume, Cover Letter, Class Schedule

Job close date: June 22, 2026

Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student‑focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community . The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups.

For more information on the University’s Policy on Non-Discrimination, visit:
Ferris Non-Discrimination Statement.