Support Professional, Lakeshore

Essential Functions

• Serve as a highly professional representative of the GRCC Lakeshore Campus and the primary point of contact for aspects of enrollment, admissions, and financial aid.
• Greet and direct students and visitors promptly, ensuring a positive first impression.
• Lead triaging, prioritizing, and organizing the front desk for high‑traffic, fast‑paced environments.
• Answer phone calls in a courteous, friendly, timely, and professional manner.
• Provide extensive information regarding GRCC student services including admissions, enrollment, financial aid, student accounts, and academic support.
• Assist students and parents in understanding and interpreting student accounts, tuition payments, financial aid awards, and FAFSA verification processes.
• Assist students in completing and submitting applications for GRCC admissions, FAFSA, tuition payment plans, and GRCC Foundation scholarships.
• Take a lead role in resolving front‑line complaints and student frustrations related to financial aid, enrollment, or other student services, escalating as necessary.
• Provide and disburse essential information related to Student Financial Services, Student Records, and the Bookstore.
• Support administrative and instructional staff and program projects as required.
• Maintain accurate records, files, and office activities with strict confidentiality.
• Assist students with academic program selection, course registration, curriculum code changes, and general advising inquiries.
• Support students with technical difficulties, including MyGRCC portal login issues, online class access, quizzes/tests, and software navigation.
• Administer ACCUPLACER/ALEKS placement testing and other assessments as needed.
• Assist with room setups, guest speaker needs, and Lakeshore Campus events (Fall/Spring Open Houses, Orientation, Ready, Set, Enroll).
• Serve as liaison for Spanish‑speaking students and families, providing bilingual assistance and guidance on college processes including translation of materials.
• Hire, train, supervise, and evaluate student employees, ensuring exceptional customer service and financial aid knowledge.
• Coordinate and manage student worker schedules across Winter, Summer, and Fall semesters to ensure full coverage during peak times.
• Develop student employee training programs focused on customer service and technology use.
• Track, analyze, and report financial aid interactions, enrollment trends, and service needs to inform campus‑wide improvements.
• Monitor and report data related to applications, door counts, and student interactions to assess service effectiveness.
• Assist with Lakeshore website updates and maintenance, ensuring accurate information is available to students.
• Manage the Lakeshore Campus laptop rental program, including inventory tracking and maintenance.
• Coordinate textbook pick‑ups and rental drop‑offs, ensuring accurate record‑keeping and student access to course materials.
• Provide assistance with enrollment texting campaigns using Mongoose.
• Maintain strict confidentiality of student records, financial data, and sensitive information in compliance with FERPA.
• Be flexible in scheduling to allow for evening, weekend, and additional hours as requested by the supervisor.
• Attend regular professional development and training in admissions, enrollment, financial aid, and student services.
• Work closely with Lakeshore Campus' F4F/Reconnect Liaison to answer student inquiries.
• Assist with coordination of New Student Orientation sessions at Lakeshore Campus.
• Cross‑train with other Lakeshore APSS to provide backup when necessary.
• Use various technology tools for task management and communications (Mongoose/Cadence, Qless, Acuity, Sierra, etc).
• Coordinate with Student Life to provide food pantry and snack services for Lakeshore students.
• Regular attendance during scheduled hours is required.
• Perform other related duties as assigned.

• Associate's degree or comparable combination of relevant education and experience.
• Bilingual, English‑Spanish preferred.

• One (1) year of clerical and administrative assisting experience preferred.
• Strong working knowledge of People Soft Student Administration (CWIS) and…